How does it all work?

How do I make an on-line order?

Orders can be made once you have registered via our on-line shopping site.   When registering you will need to enter a few details like your name, contact details and delivery address and choose a password.
Once you have registered and have your password you then won’t have to re-enter all your personal or address details next time you shop.

Please keep your account details and password secret, as you would be liable for any unauthorised use of your account.

How do I pay?

Payment is made by secure on-line payment using Mastercard or Visa.  We are unable to accept cheques or cash on delivery.
We can accept cash, Mastercard or Visa if you are collecting your order in person at our New Town store and have not yet paid on-line.

How do you deliver to my houseboat?

We deliver to all houseboat mooring sites in Mildura, Buronga & Wentworth.  For your first order, delivery will be made before you board with all your order put away for your convenience when boarding to take off with ease. 

Once you are on-board we can deliver to set locations during your stay to top up your supplies and save you the hassle of having to get off to get supplies.

I live nearby. Can I pick up my order rather than have it delivered?

Yes.    You can specify that you would like to pick up your order from our Mildura store on a nominated day and time.  Your order will be packed, and ready for you to collect. You can pay on-line in advance, or when you pick up your order.

Do you deliver to homes, offices and businesses?

We now offer home deliveries. There is a minimum order for $100.00. 

Do you charge for delivery?

There is a delivery fee of $10.00. Delivery fee will be added to your total checkout.
 

Is there a minimum order?

The minimum order is $100.00.

What time will my delivery come?

When you check out you can select your preferred delivery date and time.  We will work with your houseboat company as to what time we can get on-board to deliver your order before you board.
For other orders while you are on-board we have set delivery windows that we can deliver to your boat.

Can I change my delivery time and day?

Yes.  Contact us on (03)50221700 Monday to Friday between 9 am and 5 pm or email orders@malmeats.com.au.  If you change your delivery time or day before your original  day of delivery, then no fees or charges will apply to that change.  If you change delivery time on the day of delivery, then we may charge you a re-delivery fee equal to your original delivery fee and the charges for any perishable items which may have spoiled in transit or storage.

How do I cancel an order?

We understand that life is busy and plans can change.  Should you need to cancel an order, contact us on (03)50221700 Monday to Friday between 9 am and 5 pm or email orders@malmeats.com.au.  If you cancel your order before the day of delivery, then no fees or charges will apply to that cancellation.  If you cancel on the day of delivery, then we may charge you a cancellation fee of $20.00 and the charges for any perishable items which may have spoiled in transit or storage.

Do you charge more for products in your on-line store than in your actual stores?

No.  Unlike the major supermarkets who charge approximately 10 to 15% more for products bought on-line, our prices are exactly the same as what you will find in our stores.  Our prices are also comparative to normal supermarket prices and we pride ourselves on giving people great food at great prices.

What if something is missing from my order?

If something is missing from your order and has not been indicated on your receipt as out of stock, not substituted or not credited to your account, please contact us on (03)50221700 Monday to Friday between 9 am and 5 pm or email orders@malmeats.com.au  and we will assist you in determining what has occurred.  If it is agreed that that product was left out of your order in error, will arrange for its re-delivery to you at your convenience, or a credit will be made to your account.

What if I am not happy with an item and would like a refund?

Mallee Meats & More prides itself on the quality and freshness of its produce.  If anything in your order is out of date, defective, damaged or sub-standard we will give you a refund.

We do not refund if you change your mind or over ordered a particular product.
Please contact us within 4 hours of the delivery on (03)50221700 Monday to Friday between 9 am and 5 pm or email orders@malmeats.com.au and we will assist you in determining what has occurred. 

If it is agreed that that product should be refunded, the item can be brought back to our store for a refund, or the item can be collected from you by our driver next time we deliver to you. The relevant amount will then be credited to your account within 3-5 business days.